Your rights when dealing with Marston Holdings (Marstons)

You have the right to: receive 7 clear days' notice before a first visit, ask the enforcement agent for identification and their certificate, dispute the debt with the council, apply to the TEC for the case to be reopened, refuse entry to your home for parking debt, and not be subjected to threatening or aggressive behaviour.

Yes. You can complain to: the council that instructed Marston Holdings (Marstons), the Enforcement Conduct Board (ECB), the Ministry of Justice (which oversees enforcement agent certification), and if criminal behaviour is involved, the police. Keep records of all interactions and correspondence.

Marston Holdings (Marstons)'s enforcement powers are governed by the Taking Control of Goods Regulations 2013, the Tribunals, Courts and Enforcement Act 2007, and the specific warrant or Liability Order obtained by the council. These laws set strict limits on what enforcement agents can do, when they can visit, and what they can take.

No. Enforcement fees are regulated by law. The compliance stage is £75 fixed. The enforcement stage is £235 plus 7.5% of the debt over £1,500. The sale stage (if it reaches that point) is £110 plus 7.5% over £1,500. Any fees outside this structure are unlawful. Check every invoice from Marston Holdings (Marstons) against these regulated amounts.

When an enforcement agent visits a property to collect multiple debts at the same time, they must "link" the debts and charge only one enforcement stage fee of £235 for the visit. If Marston Holdings (Marstons) has charged separate enforcement fees for debts collected on the same visit, this may be unlawful and you should challenge the fees.

Yes. If you did not receive the original PCN, notice to owner, or charge certificate, you can apply to the Traffic Enforcement Centre (TEC) for a statutory declaration or witness statement to have the case reopened. Success resets the case to an earlier stage where you can make formal representations.

Exempt items include: essential household goods (beds, bedding, a cooker, a fridge, a washing machine, a dining table and chairs for the household), clothing, medical equipment, items used for education, tools of the trade up to £1,350, and any items that do not belong to the debtor.

No. A parking debt, whether private or council, is a civil matter. You cannot be arrested or imprisoned for not paying a parking charge. Enforcement agents have no power of arrest. If anyone threatens you with arrest over a parking debt, this is false and should be reported.

If you are vulnerable (due to health, disability, age, or other circumstances), tell Marston Holdings (Marstons) in writing. The Taking Control of Goods Regulations require enforcement agents to consider vulnerability. The council should also be informed. In many cases, enforcement action should be suspended while vulnerability is assessed.

Upload your enforcement paperwork and Parking Mate AI checks the entire enforcement chain for procedural errors, unlawful fees, and missed opportunities to challenge. It explains your rights at each stage in plain English and, if grounds are found, produces a professional letter to assert those rights.